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Reasons for occurrence:
The user is blocked due to untimely payment for services.
The user is not added to the list of system users.

What needs to be done:
Check that the parameters in the user DN are filled in correctly.
Check that the profile with keys is selected correctly. Check that the parameters in the user DN are filled in correctly.
Check that the profile with keys is selected correctly.

Contact the Operational Department of the National Payment Corporation at the following phone numbers:
+7 727 250-66-71
+7 727 250-66-72
+7 727 250-66-74
+7 727 250-66-75

When using the FASTI system, the National Payment Corporation provides users with all the necessary tools and services to build electronic document flow in accordance with the Law of the Republic of Kazakhstan "On Electronic Document and Electronic Digital Signature".

1. Incorrectly specified one or more parameters in the DN (Distinguished Name) of the user.

2. The server name is not specified or incorrectly written in the file :\WINDOWS\system32\drivers\etc\hosts (when using a modem connection).

3. Incorrect proxy server settings (if used).

What needs to be done:

1. Check the correctness of filling in the parameters in the DN of the user in the program settings.

2. Contact the system administrator of your organization. It is necessary to write the IP address and hostname of the server in the file :\WINDOWS\system32\drivers\etc\hosts in the following format:

91.195.226.26 fasti2.kisc.kz
91.195.226.34 ca.kisc.kz

Check the correctness of input.

3. Contact the system administrator of your organization. It is necessary to correctly configure the proxy server parameters.

1. Keys are missing in the user's key container.

2. No user profile is selected in the settings.

3. Issue with the "TUMAR CSP" SKZI license: it is either not installed or installed incorrectly.

What needs to be done:
1. Check if the key pair (for signing/key exchange) in the user's key container is displayed in the "Key List" window when the profile is selected in the TumarCSP configurator. If the key pair is displayed, verify if the correct profile is selected in the application settings.

2. Specify the user profile in the application settings.

3. Check the presence/correctness of the installed license. The TumarCSP configurator application window should display the message (License: "KISC for KISC").

One of the user keys (for signing or key exchange) is missing in the user's key container.

What needs to be done:

Check if both keys (for signing/key exchange) in the user's key container are displayed in the "Key List" window when the profile is selected in the TumarCSP configurator. If the keys are missing, contact the Information Security Department of NPK at the following phone numbers:
+7 727 250-66-79
+7 727 250-66-64

Possible causes:
Incorrectly filled CN= parameter in the DN name to the right of the dot.
User profile with key information from an external CA is specified.
User certificate is not present in the certificate store on the server. User keys are expired, revoked, or suspended.

What needs to be done:
Check the correctness of the parameters in the DN name of the user.
Verify the correctness of the selected profile with keys.

Contact the Information Security Department of NPK at the following phone numbers:
+7 727 250-66-79
+7 727 250-66-64

Possible causes:
Incorrect proxy server settings (if used).

What needs to be done:
Contact your organization's system administrator. Correctly configure the proxy server parameters.

Possible causes:
Incorrectly specified host and/or port of the certificate store server in the VIDo5 application settings. Incorrect proxy server settings (if used).

What needs to be done:

Check the correctness of specifying the host name and/or port of the certificate store server in the VIDo5 application settings. Contact your organization's system administrator. Correctly configure the proxy server parameters.

Possible causes:
Network cable is not connected to the client PC.
Incorrect network settings on the client PC.
Incorrect server port specified in the VIDo application settings.
Incorrect proxy server settings (if used).

What needs to be done:
Contact your organization's system administrator. Connect the network cable to the client PC.
Contact your organization's system administrator. Correctly configure the network settings on the client PC.
Verify the correctness of specifying the server port in the application settings.
Contact your organization's system administrator. Correctly configure the proxy server parameters (if used).

Possible cause:
Insufficient space on the file system.

What needs to be done:
Free up space on the file system by deleting unnecessary files.

Possible cause:
Absence of working directories for the VIDo application.

What needs to be done:
Check the presence of mandatory working directories for the VIDo5 application, especially the existence of the directory C:\Program Files\GammaTech\VIDo5\data\ files.